Level 5 Operations & Departmental Manager

Leadership and management training for operational and departmental managers

Operations & departmental manager apprenticeship standard

This level 5 apprenticeship training programme develops the management skills which improve business productivity and profitability.

It is suitable for junior managers looking to gain an understanding of management practices and techniques, but is also beneficial as refresher training for experienced managers.

Once completed, you can become an associate or member of the Institute of Leadership and Management or Chartered Management Institute.

Bespoke versions available for healthcare and childcare organisations

Our sector experts have developed bespoke versions of this apprenticeship standard to develop effective managers in healthcare and childcare settings, prioritising regulatory objectives and improving efficiencies.

Your apprenticeship journey

Months 1 to 4

Programme introduction and expectations
Leading people and self-awareness
Managing people and managing yourself
Operational management and decision making

Months 5 to 11

Finance and making financial decisions
Building relationships and communication skills
Introduction to project management
Personal development (CPD)

Months 12 to 21

Managing team performance
Stakeholder management and personal effectiveness
Project management
Preparation for your End Point Assessment (EPA)

Things to consider

Entry requirements

You must have been a UK, EEA, or EU resident for at least the past three years to undertake this training programme.

In addition, you must be able to commit to the full length of the programme and be able to meet the programme modules through your job role.

If you do not have a level 2 or equivalent in Maths and English, you will be required to work towards achieving these qualifications as part of your apprenticeship.

How will you learn?

Over the duration of 21 months, you will receive a combination of face-to-face and online training and support.

You will undertake an online assessment that will help us to understand your learning style and needs, then we will tailor your learning experience accordingly.

We ensure that you stay on track to complete your programme on time by managing your progress through our state-of-the-art e-portfolio system, Smart Assessor.

At the end of your programme, your learnt knowledge, skills and behaviours will be assessed by an independent assessor in your end-point assessment (EPA).

Off-the-job training

As part of the apprenticeship, alongside your job role, 20% of your time in work must be dedicated to improving new skills.

You will undertake an online assessment that will help us to understand your learning style and needs, then we will tailor your learning experience accordingly.

This can be any time devoted to learning and improving new skills without interruption.

Make an impact

We’re all about making an impact, be that individuals making an impact through their day-to-day work, or by organisations making their impact on our economy.

As a national training provider, we make this impact throughout the UK, with expertise in childcare, healthcare, clinical and business skills apprenticeships.

For more information, complete the form below, call us on 01753 596 004, or email us.

Level 5 Operations & Departmental Manager